I have always felt that Lenscrafters should have just owned up to their poor customer service. While this is less than a perfect resolution it does show that their intent is to keep customers happy. Below you will see the actual apology issued by “Greg” the manager at the Fort Myers store.

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In case you cannot read it:  

4/21/09

Mr. Lenders,

I am sorry for the confusion regarding your coupon. Enclosed is a refund check in the amount of $50.00 We hope you will continue to allows to serve your eyewear & eyecare needs!

 Greg

 So, I am not sure why it is written that way.  Maybe “Greg” was told what to write VIA a telephone conversation where the “allow us”  became “allows”?  Either way, well done LensCrafters, you made a good choice and kept a good customer.