You are currently browsing the Joe’s COOL TOYS weblog archives for the day April 27, 2009.
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Archive for April 27, 2009
Lenscrafters Capitulates
April 27, 2009 by admin.
I have always felt that Lenscrafters should have just owned up to their poor customer service. While this is less than a perfect resolution it does show that their intent is to keep customers happy. Below you will see the actual apology issued by “Greg” the manager at the Fort Myers store.
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In case you cannot read it:
4/21/09
Mr. Lenders,
I am sorry for the confusion regarding your coupon. Enclosed is a refund check in the amount of $50.00 We hope you will continue to allows to serve your eyewear & eyecare needs!
Greg
So, I am not sure why it is written that way. Maybe “Greg” was told what to write VIA a telephone conversation where the “allow us” became “allows”? Either way, well done LensCrafters, you made a good choice and kept a good customer.
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