Adding insult to injury, Lencrafters store manager “Greg” called me today. Those people must be trained at lying. This time a brand new lie was presented to me. The best way to cover-up the terrible way stores are run is to lie about it.

The first thing I noticed at the start of our conversation was the unapologetic manner and tone to “Greg’s” voice. As you can read in the story below, the Lenscrafters people had sent me a coupon “good with other offers”. It did not list any exclusions other than, I quote:

“Additional $50 off bonus savings. Original minimum purchase of $50 required. Coupon must be presented at the time of purchase. Limit one coupon per customer. Not valid on previous purchases, contact lenses, nonprescription sunglasses or accessories. No cash value. Void where prohibited. See store for details. Offer expires May 30, 2009.”

So, when “Greg” told me that the coupon was “not valid on lens replacements”, I was surprised. 

So, I guess they are using the “See store for details” to invalidate their coupon when you arrive. Because “Greg” told me that my coupon was not valid on replacement lenses, and not because his employee “Seth” had led me astray on when I could present the coupon.

So, here is the list of lies that were spewed from Lenscrafters so far:

“Receive an extra $50 off good with other offers”  Lenscrafters the lying eyeglass chain

“ Don’t worry, I will take the coupon when you come back.” Seth the lying store employee

“The coupon is not valid on lens replacements.” - Greg the lying store manager

 Three strikes and you’re out! Lenscrafters uses the old “bait and switch” method of advertising with a new slant. They issue coupons that they will not honor. I won’t ever shop there again, and I hope that everyone that reads this goes into their nearest Lenscrafters and tells them that liers never prosper. Of course I hope that if you are reading this, you will never ever patronize Lenscrafters or try and use one of their coupons.